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GLOBAL RETURN & WARRANTY POLICY
*(Applicable to Regions Outside the European Union, including the Middle East, Australia, etc.)
Returns & Warranty： 7-Day Returns (No Quality Issues)
Return within 7 days for any reason.
【•Please note: Return requests can only be processed AFTER the package has been successfully delivered and signed for. We strictly DO NOT accept or process return/refund requests while the parcel is in international transit.
•Customization Exception: Please note that any custom-made or personalized goods (e.g., custom engraved items or custom watch dials) are strictly excluded from the 7-day change-of-mind return policy and cannot be returned or refunded unless there is a manufacturing quality issue】
Shipping, taxes, and related costs are paid by the customer.
Refund processed by SULOMALL within 10 business days after we confirm resale condition.
Product Quality Issues Warranty
If there’s any product quality issue within 30 days, we offer:
• Free return：The refunds would be arranged within 10days after we received.
• Exchanges：The new product would be arranged within 5days after we received your package.
*How to start a return?
⚠️ IMPORTANT:Do NOT mail your items back to our Hong Kong corporate address or the address listed on your shipping label. We cannot track or accept unauthorized "blind returns," and they will be lost.
Email：support@sulomall.com with your order details + product photos/videos.
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IMPORTANT: EUROPEAN UNION CONSUMERS ONLY (RIGHT OF WITHDRAWAL)
*(Statutory Policy Applicable Exclusively to Consumers Residing Within the EU / EEA)*
If you are a consumer residing within the European Union (EU) or European Economic Area (EEA), the above 7-day return policy does not apply to you. Under EU regulations, you have the legal right to withdraw from this contract within 14 days without giving any reason.
To view the specific European Union policy and exercise your right, please click here: https://www.sulomall.com/pages/right-of-withdrawal